- •Joined as the founding frontend engineer from day zero
- •Established the entire frontend foundation: TypeScript monorepo, Rspack/SWC bundler, state management, and tooling
- •Shipped every major product surface end-to-end — tickets, KB, workflows, inbox, live chat, contacts, and the chat widget
- •Built the AI agent platform end-to-end — copilot UI, streaming, and resolution flow
- •Extended the AI agent to the email channel with autonomous resolution and handoff
- •Built multiple third-party integrations end-to-end
- •Authored engineering convention docs governing AI-assisted development across the team
ReactTypeScriptNode.jsVercel AI SDKRspackSocket.ioPostgreSQLRedis